Terms & Conditions

1. All sales are final. Custom Legacy makes each and every product custom at our customer's request, therefore we do not offer returns or store credit. Merchandise damaged in shipping will be happily replaced.

2. These are handcrafted artisan pieces of art, and they may not be absolutely "perfect." Theremay be slight variances or tiny imperfections, particularly in the leather products. This quality actually adds to the one-of-a-kind uniqueness and value of the piece.

Send us a high resolution digital image from which to handpaint your coat of arms. Also, we ask that you send us a color image. The greater the detail of the image, the richer the look of the handpainted design on each product. Any image less than two megabytes in size may compromise the end result.

4. Custom Legacy’s orders may take up to six to eight weeks. All of our pieces are handcrafted by specialized artisans and are shipped from Italy.

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