Frequently Asked Questions

What is a legacy letter?

A legacy letter, also called an ethical will, is simply a heart-felt message you wish to leave your family. The content is yours to ponder. Of all letters, the legacy letter is the most powerful, life-altering one you can ever write. When your children have read and reread the words you penned, this letter can be passed down in our timeless Legacy Letter Album. Another day your grandchildren’s and great-grandchildren’s eyes will sparkle with delight as they read and reread those same words and come to know you.
There are many sites that can guide you toward writing your own legacy letter; all it takes is a little time and reflection. Visit some sites to get you started on writing your very own legacy letter, also known as an ethical will, or a life statement. An online search of “legacy letter” will guide you through questions such as “why, when, how…to write a legacy letter”.

Samples of legacy letters can be viewed at:

In order for your letter (and photo) to fit adequately into our Legacy Letter Album, read our specifications on the order page for this product.

What is a Coat of Arms?

Passed down from generation to generation, a coat of arms is a proud symbol of the family's history, identity and unity, a symbolic connection to ancestral history, which brings honor to one’s ancestors and family name. A Coat of Arms’ main components are: the Helmet, the Mantle, and the Shield. The helmet and the mantle, though subject to artistic interpretation, are basically the same for most coats of arms. What is unique to an individual's or family's coat of arms is the nature of the shield. In heraldry, the description of a shield is called a blazon. Though not necessary for a coat of arms, a crest and/or motto are two other elements which are unique in combination with one's shield, and help to identify and differentiate one coat of arms from another. Custom Legacy is committed to having your Coat of Arms image hand-painted in all its components.

Will Custom Legacy facilitate the genealogical research for the Coat of Arms?

Unfortunately, Custom Legacy is not equipped for this type of assistance. We encourage you to search for a heraldic/surname research source to provide you with guaranteed authentic documentation on recorded coats of arms and surname histories. In determining which image to provide Custom Legacy, refer to Image Upload Requirements. Again, consider that the greater the details and the higher the resolution of the image, the closer we can come to producing a rich intricate colorful hand-painted design. If your image shows flat areas of color, we can create a 3D appearance to enrich and enhance the design.

Can I have a Coat of Arms designed and painted?

There are artists who can assist you in the designing of your own personal coat of arms. Such services ensure that the depiction of the heraldic symbols and colors is done according to heraldic tradition. Various elements of your background will usually be considered, such as schools, universities attended, hobbies and profession; ultimately, this full coat of arms can become a brief biography of a person’s achievements and connections, which constitutes a treasured heirloom to be passed down to family.

How does Custom Legacy customize its products?

We have chosen Tuscan artisans partly because they are “world class”. They are re-known for their exquisite design and meticulous craftsmanship. We realize custom orders may entail specific requests and we encourage you to communicate them to us to determine whether Custom Legacy can fulfill your wishes. It is advisable to email us or call us directly (888-586-2732) to discuss options for customizing your selection. We will respond to your inquiries promptly and stand ready and willing to assist you in creating your very own heirloom treasure.

Are Custom Legacy’s products only intended to be gifts for family members?

No, all our products can be prestigious artistic masterpieces for friends as well. You will want to make sure that the image you upload for our use is in fact your friends’ authentic documented Coat of Arms, to avoid potential disappointments. Consider that the Legacy Photo Album makes a splendid wedding gift with an elegant monogram on the front cover, and that the Legacy Letter Album lends itself to hold many different certificates and a variety of texts.

What are your shipping costs? 
Shipping cost will be determined during the checkout process according to your location using UPS standard delivery rates.
I live outside the United States. Will you ship to me?

Absolutely. We will ship anywhere in the world. Just select "International Shipping" at checkout. Special note to our Canadian friends: you pay the same shipping rates as our domestic US customers.

Can I cancel or change my order?

Once completed and placed, your personalized order is sent to our production artisans. Understandably, cancellations or changes to personalized orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before submission.

How do I know you received my online order?

You will receive confirmation from us by email as soon as your order is received, and again the day your order is shipped. Our shipping confirmations include tracking numbers with quick links to UPS, for online tracking.

What are my payment options?

We offer our customers several convenient payment options. We accept most major credit cards including MasterCard, Visa, Discover and American Express. We also accept PayPal for your convenience. You can shop online as Custom Legacy’s orders are on a 100% secure server so you can shop with confidence and ease.

You may also download our order form (Click Here to Download Order Form) and fax your order to 1.8504581546. You would need to include exactly what you are ordering, and fill out your credit card information on the form, including name on card, expiration date, phone number, three-digit security code and the address the card gets billed to, along with shipping information. You would still need to upload the digital image of the coat of arms online unless your product does not display it. You are welcome to email us at if you have questions about personalization, before placing your order.

If you can not find an answer, please email us at: and we will get back to you as soon as possible! Thank you.

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